I'm trying to set up a new modem router and need my PPPoE username and password. I read on another post that it was the username and password used to access the Sagemcom modem router that came when we signed up. Problem is I can't recall every having to log in to anything, other than Wi-Fi. I can't find any usernames when I look through settings etc. Can anyone tell me where to find it?
Solved! Solved: Go to Solution.
It's normally your email address and password that was arranged when you first signed up and should have specified in an introductory email or text. Have a word with support on the live chat below as they should be able to help you with that.
If you can login to MyAccount that should be your email and password for your modem PPPoE.
Hi there, @Ningles
Thanks for getting in touch.
We suggest taking a look at our IP addresses, email, tech settings & ports for Fixed & Mobile Broadband page - to ensure you have all the details you need for this.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.