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New Contributor
New Contributor

Over charging

Been with Optus for 3 months and every account I have received has been incorrect.

Their claim of "no sneaky charges" is a load of crap.  Have been told there is no Australian 

call centre to speak to and online chat is only interested in NBN customers.  I do not intend

to ring Mumbai every month for Optus to refund the incorrect charges.  Optus get you to sign your

life away to obtain 24 month contract.....I should be able to cancel contract without any penalties

due to their incompetence. 

 

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Honoured Contributor
Honoured Contributor

Re: Over charging

Write a letter to the complaints department detailing the current issues and what you want recredited / fixed.

 

They'll get back pretty fast and look to resolve pretty fast.

 

If it doesn't work then forward submission to the TIO with the same details and let them sort it out for you.

 

Regards 

 

Peter Gillespie

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