Very sorry to hear that there is a suspected outage in the area, you can check the page for outages here
If the outage isn't known, then I would suggest doing some troubleshooting first to rule out if its an outage with This Article
If the area you are in doesn't show that there is an outage, please speak to our Messaging Team
Please note, our Messaging team are currently experiencing delays so it's best to complete some basic troubleshooting before getting in touch, so that we can action your request please leave them your full name and the issue with the service address.
Hope that this helps!
Now its 4.5 hours on calls and still cant get to any one . Have fully troubleshooted as per the guides but still no Internet ..
Now at 2.30pm the call centre is close ? ? how will i get this fixed ??
I can understand your frustration at this time, we are working hard to get to all critical issues
Our call centres are experiencing higher wait times as we try to get to everyone as quickly as possible
Please speak to our Messaging Team, It may take sometime for us to get back to you, this is expected at this time due to Covid-19
So that we can action your request please leave them your full name and the issue with the service address.