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Leggy25
New Contributor
New Contributor

Order tracking

Why can't I track my order with the order number given. Keeps telling me order doesn't exist. How do I change delivery address as am now moving interstate in 3 days time. This is for new Mobile Broadband.

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Dan_C
Online Community Manager
Online Community Manager

Re: Order tracking

Hi @Leggy24, I'm sorry I couldn't get back to this one sooner.

 

Did you receive an order number ending in the letter A? 

 

If so, you'll need to drop the A and enter the order number here. 

 

As soon as your purchase is complete, and your delivery address is verified, we begin processing and packing your purchase. Unfortunately, this means we’re unable to amend the delivery address once your order has been submitted.

 

If no one is there to collect your parcel, a card should be left. It's sent to your local post office.

 

 

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