Yep, still suffering same problem too. They are telling you time zone difference now???? such rubbish! I had some late emails just this morning from clients in my home state of Victoria AND from a client in NSW (same time zone!) but also had some of their emails come through on time.
Now I have a trusted long time client suddenly having all their emails to me blocked as spam at my webmail interface and optus live chat people keep telling me it the client's problem, not optus. All i want is for the email address to be marked as a trusted address so it gets through the filter, but optus keeps ignoring that request
We've had a gutful of the problems and as soon as our NBN is hooked up, we are leaving optus, even though changing email address will be a massive pain in the butt. But we simply can't operate a business like this any more
I’m having the same problem. Some emails are getting through fine and others are delayed....some are delayed days not just hours. This is beginning to cause kinds of issues for me through work and uni.
Hopefully this issue will be fixed soon!
Reading this thread, @Pollie lodged a complaint which is/was being handled with our highest area level of complaints.
Perhaps she can provide an update on the issue?
This is not something that we can currently assist with here on the forum.
Same issues here. Mutiple emails delays of anhythning up to 3-4 hours at the moment. Totally sporadic and happening on several of my email addresses on the same account. Happening for a few months as well. Some days better than others.
Yes, i still have the same problem too... random emails from various australian addresses, sometimes arrive on time and sometimes delayed (as little as 20 minutes and as late as 6-8 hours). I've been unable to run my business in a professional manner, as this has been going on for months... so just last week bought myself a domain name and a new email address and have been gradually moving all my clients to that. It's been the only way i could see to solve the problem.
We have been having the same problems periodically for the past couple of years and have logged tickets a number of times, all with no result. As a network engineer who used to work for Optus I still can't get a straight answer. I understand that sometimes mail servers can get 'clogged' however it happens far too frequently and when trying to rn a business is not acceptable. Even if Optus support could offer an explanation instead of trying to get me to reboot my PC everytime it would go a long way to increasing my confidence in Optus.
I fear Optus will lose customers over this, us included 😞