Hey @alanwaller, is it a login issue you're experiencing with your OptusNet email? If so, I recommend clearing the cache and cookies in your browser settings, then try logging in.
If you're using an external email client such as Outlook, please check that your settings match up with what is listed in our settings guide.
If this doesn't resolve the issue, we will need to take a look at your account to assist further. We recommend messaging us via the My Optus App as we're unable to view your account through Yes Crowd.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.