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Moderator
Moderator

Re: Optus network on Hotmail blocklist

I don't have your details so I can't comment on what's happened in the past @ripefruit. The main aim of Yes Crowd is peer to peer support. Where it's something specific like this, we (moderators) request you send a PM so we can assist further. I appreciate you're frustrated, this isn't a wide scale issue though. Toomey was unable to recreate the error using his personal accounts. Please send us a PM with the details Toomey has requested for a hand


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Optus network on Hotmail blocklist

Optus response makes me laugh.. peer to peer, that's another way of saying: sorry we can't support you so here's a platform where you can help each other.

 

3 different customers all with the same problem, same IP, all HOTMAIL and you need more information.  

 

Get an "engineer" to go through the "unblock" IP address procedure at Hotmail.. not rocket science but only Optus can do it (requires verification) and unblock the reported IP address.

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New Contributor
New Contributor

Re: Optus network on Hotmail blocklist

I'm having this problem as is another Optusnet member that I know.

I have contacted  131344 twice and each time they put me through to a paid service. Minimum price $90.00.

I have been an Optus client since 1994 and I'm about to cancel all my Mobile, Landline, Cable TV and Internet accounts if this issue is not resolved very soon. Optus has admitted it has existed since 2011. (search this forum)

 

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Occasional Contributor
Occasional Contributor

Re: Optus network on Hotmail blocklist

Well said Roger, we're with you 100%.

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New Contributor
New Contributor

Re: Optus network on Hotmail blocklist

I have since established that if I use Optus Webmail I can send to the Hotmail account. It seems that the problem only exists if I use MS Outlook as my e-mail client.

 I do recall that the problem exists if I use my iPhone e-mail client to send to a Hotmail account.

 

Any ideas?

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Occasional Contributor
Occasional Contributor

Re: Optus network on Hotmail blocklist

Yes, we figured ways around the problem as well but that's not the point.  Optus engineers cannot fix the problem until a user submits a Technical Support Ticket even though they have the offending IP address.  

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New Contributor
New Contributor

Re: Optus network on Hotmail blocklist

I'm having this problem too. I have PM'ed you Toomey the info

 

Trekky1 (Heidi)

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Online Community Manager
Online Community Manager

Re: Optus network on Hotmail blocklist

I've replied back to your PM @Trekky1. We'll chat with you there. 

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Occasional Contributor
Occasional Contributor

Re: Optus network on Hotmail blocklist

Probaly timed out before it got there knowing Optus, it is so slow, I am still waiting now over 35 minutes for an email I sent to myself from another email address, it arrived at two other email address's immediatly, as I say, still waiting for it to turn up at my optus email box.

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RetiredModerator
RetiredModerator

Re: Optus network on Hotmail blocklist

Hey @Forrestbeach - I can see our moderator, Dan, has responded to your PM requesting more information. Can you please get back to us so we can help out? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
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