Optus network on Hotmail blocklist

[Tris]

I don't have your details so I can't comment on what's happened in the past @ripefruit. The main aim of Yes Crowd is peer to peer support. Where it's something specific like this, we (moderators) request you send a PM so we can assist further. I appreciate you're frustrated, this isn't a wide scale issue though. Toomey was unable to recreate the error using his personal accounts. Please send us a PM with the details Toomey has requested for a hand

[ripefruit]

Optus response makes me laugh.. peer to peer, that's another way of saying: sorry we can't support you so here's a platform where you can help each other.

3 different customers all with the same problem, same IP, all HOTMAIL and you need more information.  

Get an "engineer" to go through the "unblock" IP address procedure at Hotmail.. not rocket science but only Optus can do it (requires verification) and unblock the reported IP address.

[RogerW]

I'm having this problem as is another Optusnet member that I know.

I have contacted  131344 twice and each time they put me through to a paid service. Minimum price $90.00.

I have been an Optus client since 1994 and I'm about to cancel all my Mobile, Landline, Cable TV and Internet accounts if this issue is not resolved very soon. Optus has admitted it has existed since 2011. (search this forum)

[ripefruit]

Well said Roger, we're with you 100%.

[RogerW]

I have since established that if I use Optus Webmail I can send to the Hotmail account. It seems that the problem only exists if I use MS Outlook as my e-mail client.

 I do recall that the problem exists if I use my iPhone e-mail client to send to a Hotmail account.

Any ideas?

[ripefruit]

Yes, we figured ways around the problem as well but that's not the point.  Optus engineers cannot fix the problem until a user submits a Technical Support Ticket even though they have the offending IP address.  

[Trekky1]

I'm having this problem too. I have PM'ed you Toomey the info

Trekky1 (Heidi)

[Dan_C]

I've replied back to your PM @Trekky1. We'll chat with you there. 

[Forrestbeach]

Probaly timed out before it got there knowing Optus, it is so slow, I am still waiting now over 35 minutes for an email I sent to myself from another email address, it arrived at two other email address's immediatly, as I say, still waiting for it to turn up at my optus email box.

[Shauna]

Hey @Forrestbeach - I can see our moderator, Dan, has responded to your PM requesting more information. Can you please get back to us so we can help out?