Optus nbn install

[nzboy1973]

ORDER 104491184ASubmitted

Order Date: 15 Oct 2019

OPTUS - YOUR APPOINTMENT IS COMPLETED.

your appointment is completed.

well I didn't get it installed or a call so not sure why my order/appt says completed

[petergdownload]

What sort of NBN technology are you getting? FTTN? FTTC?

Peter Gillespie

[nzboy1973]

why would that matter, the fact is they didnt turn up

[petergdownload]

Perhaps they did and you just didn't realise?

Can only tell if you are willing to share but no worries if you don't.

Peter Gillespie

[Dan_C]

Hi @nzboy1973, 

 
Depending on the technology type, the technician may activate the service remotely. For example, FTTN customers are generally activated from the NODE that servers your street. Have you received a modem from us? Some FTTFC customers are also sent self-installation kits. That'll includes an Optus supplied modem and an NCU (NBN connection box).

 
For other technology types, like NBN-Cable - it depends on the infrastructure and hardware that's already in place. If you do not have an NTD, we'll arrange for an NBN technician to come and install the device.