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New Contributor nzboy1973
New Contributor

Optus nbn install

ORDER 104491184ASubmitted
Order Date: 15 Oct 2019
well I didn't get it installed or a call so not sure why my order/appt says completed
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4 Replies
Honoured Contributor
Honoured Contributor

Re: Optus nbn install

What sort of NBN technology are you getting? FTTN? FTTC?

Peter Gillespie
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New Contributor nzboy1973
New Contributor

Re: Optus nbn install

why would that matter, the fact is they didnt turn up

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Honoured Contributor
Honoured Contributor

Re: Optus nbn install

Perhaps they did and you just didn't realise?

Can only tell if you are willing to share but no worries if you don't.

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Optus nbn install

Hi @nzboy1973

 
Depending on the technology type, the technician may activate the service remotely. For example, FTTN customers are generally activated from the NODE that servers your street. Have you received a modem from us? Some FTTFC customers are also sent self-installation kits. That'll includes an Optus supplied modem and an NCU (NBN connection box).

 
For other technology types, like NBN-Cable - it depends on the infrastructure and hardware that's already in place. If you do not have an NTD, we'll arrange for an NBN technician to come and install the device. 



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