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Talipanan
New Contributor
New Contributor

Optus customer service

Just a comment on Optus customer service. Contacted them yesterday about a VOIP service not working. After an hour of clumsy suggestions - reboot, remove and reinsert cables, reboot again, reset etc. I was told that there was an outage in my area and the chat session was terminated. There was NO outage in my area.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Optus customer service

Hi,
Thank you for raising this issue and it's disappointing to hear about your experience.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu.
Let us know how you go. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Talipanan
New Contributor
New Contributor

Re: Optus customer service

I've solved my issue with Optus customer service. Welcome to my home Internode !!

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