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2019-07-10 02:16 PM
Just a comment on Optus customer service. Contacted them yesterday about a VOIP service not working. After an hour of clumsy suggestions - reboot, remove and reinsert cables, reboot again, reset etc. I was told that there was an outage in my area and the chat session was terminated. There was NO outage in my area.
2019-07-11 02:41 PM
Thank you for raising this issue and it's disappointing to hear about your experience.
This is not something that we can assist with here on the forum.
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Let us know how you go.
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2019-07-14 06:57 AM
I've solved my issue with Optus customer service. Welcome to my home Internode !!