cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Optus chat

Is  anyone else able to load chat

 Everytime I try it never loads

Anyway optus people my modem doesn't work so I can't ring you and the mobile reception here is 💩 with optus

 I only signed up end of July and the modem won't work the Ethernet ports are unresponsive 

 I'm currently using a telstra modem but that phone port won't work

0 Kudos
Reply
4 Replies
Highlighted
Contributor
Contributor

Re: Optus chat

Chat is working fine for me.  Maybe you need to restart your browser to clear the cache?

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus chat

Hi, 

 

I have the same issue with Optus Chat. All it ever says is “Loading Chat Please Wait” with the little circle thing spining. 

I’m wondering if it because I am trying on an ipad. I am going to try on a different device later today. 

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Optus chat

I could not load chat on any of my tablets. Either iPad or android. 

 

However I did do it very successfully on the laptop. 

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: Optus chat

Hey guys, Live Chat is not always compatible with mobile devices 😞 If you have the My Optus app you can load Live Chat directly there or from a PC/laptop of course 🙂 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply