This is the same issue I have had for weeks, have raised a support ticket - but all they want to do is close it .. not actually fix a very major problem that many users are having
Good Luck at getting it fixed
I have to agree - i have had to revert back to using my gmail account (not happy with it) to keep at least some contact - i work in healthcare and currently from home - so my email is very important - but they keep telling me - after I have to chase them up - even though Optus keeps telling me they will be in contact within a time period -they now realise their is a major problem and the techs are looking at it ..
This is poor management that have either not kept up with the size of server required or not ensured good maintenance of the web-based systems - Web based email has not changed protocols for over 20 years and there should be no failures - except poor management
I spoke to once of your staff on the 1/07/20 at 4.35pm AST. He told be their was a problem with many people unable to get into their email accounts, and he would send a message to the department to fix my account. and I would receive an email to my other account hidden as soon as it was fixed. I have not received emails from my account hidden since the 14th July. As I am a senior and have many issues with my health I need access to this account for medical records etc. urgently.
I would appreciate someone getting in touch with me ASAP
I have been a loyal customer with optus for many years and been able to speak to someone on line or phone directly when needed assistance but its seems impossible these days.
Hoping to hear from you very soon