So I've been going through the 5 minute Optus automated call (133937) to access the technical support section, however it won't let me talk directly to Optus technical support. When I press the button to access technical support, it tells me that some callers have issues with their internet due to an outage in the area (which I'm not affected by). I then can either hang up or enter the phone number to get sent details about the outage. I can't access technical support. Is there any other number I can call?
Dosen't matter which number you try, you will get the same poor support. I have viewed several messages which all say the same thing. Customer care is the worst of any company I have encountered.
Go to live chat and ask for someone to call you back. That was the only thing that worked for me.
Didn't solve my problem but I was at least able to talk to someone who had a script of polite platitudes all leading no-where.
Sorry to hear you can't get through, as Yeldarb has recommended please contact us through live chat and we will be able to assist you faster.