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New Contributor
New Contributor

Optus Technical Support Not Working

So I've been going through the 5 minute Optus automated call (133937) to access the technical support section, however it won't let me talk directly to Optus technical support. When I press the button to access technical support, it tells me that some callers have issues with their internet due to an outage in the area (which I'm not affected by). I then can either hang up or enter the phone number to get sent details about the outage. I can't access technical support. Is there any other number I can call?

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4 Replies
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Esteemed Contributor
Esteemed Contributor

Re: Optus Technical Support Not Working

You could try the live chat link below and ask them to call you.

 

http://www.optus.com.au/shop/notices/service-chat

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New Contributor
New Contributor

Re: Optus Technical Support Not Working

Dosen't matter which number you try, you will get the same poor support. I have viewed several messages which all say the same thing. Customer care is the worst of any company I have encountered. 

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Occasional Contributor
Occasional Contributor

Re: Optus Technical Support Not Working

Go to live chat and ask for someone to call you back.  That was the only thing that worked for me.  

 

Didn't solve my problem but I was at least able to talk to someone who had a script of polite platitudes all leading no-where.

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Retired Employee
Retired Employee

Re: Optus Technical Support Not Working

Hi zzzoptus

 

Sorry to hear you can't get through, as Yeldarb has recommended please contact us through live chat and we will be able to assist you faster.

 

Thanks

M

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