Searching...
Reply

Optus Tech never showed up.

Anna3948

Hi, 

 

We were booked to have a technician come and connect our internet between 7:30-12 today. I have now been at the property for this entire time with a baby and once again no technician has turned up (much like last time we tried to have our services connected). 

 

Whats worse, is that your phone line now states a 1.5 hour wait and your chat line has “technical issues” so we can’t comtact anyone for a timely update. We now need to go home to settle the baby and cannot stay in the empty property to do so, and will likely have to repeat this ridiculous process on another day. 

 

Please get in contact to to arrange a technician who actually turns up within the 4.5 hour window you allocated as today as already wasted half a day of moving time. 

 

I’m a long time Optus customer but my experience over the last year has been nothing short of consistently shocking. 

Re: Optus Tech never showed up.

Dan_C

Hi @Anna3948, I'm sorry we couldn't get to you sooner.

 

What's the current update on this one? Have we since organised for another technician to come out?

 

If you need a hand, I'm happy to see if there's anything we can do.


You're welcome to send us a PM with your order details. We'll need your full name, DOB and order reference number. If you don't have the order reference number on hand, send the complete address through. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Optus Tech never showed up.

Anna3948

Hi,

 

They rescheduled it for tonight between 12-5pm, once again they have not show up. Granted they still have ten minutes to do so but I don’t think that’s likely.

 

Will PM you the details as this is really frustrating.

Post a Reply
Top Contributors
74 Kudos
50 Kudos
41 Kudos
30 Kudos
16 Kudos