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Occasional Contributor
Occasional Contributor

Optus NBN internet and Landline phone both down for the whole day FRI 31-FEB-2020

Optus NBN internet and Landline phone both down for the whole day  FRI 31-FEB-2020 postcode 2099 since early morning.

Got an Optus SMS message at 16:22 (many hours later) announcing network outage. Asked me to contact optus.com.au/optustechchat  (while my internet was DOWN); JOKE ?!?!

Got another Optus SMS message at 19:47 announcing problem fixed.

No NBN internet and no Landline Phone for the whole day is a JOKE.

Could be fatal for people who need help in emergency. Also affect people who earn a living depending on internet and phone. 

DISAPPOINTING !!!

 

2 Replies
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Contributor
Contributor

Re: Optus NBN internet and Landline phone both down for the whole day FRI 31-FEB-2020

Mines been down the whole weekend. Spoken to chat many times, had many SMS saying it was being looked at and then others saying it was fixed, meanwhile the HFC NTD modem LEDs blinking away tells me it is still down and NOT fixed, and support are useless.
And my post discussing all this appears to be removed from the Optus forum.
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Online Community Manager
Online Community Manager

Re: Optus NBN internet and Landline phone both down for the whole day FRI 31-FEB-2020

Hi tonymy01,


Looks like our spam filter kicked in as you posted many times in a short period and one of them contained an external link for us to review. It has since been published and we'll respond to the thread you started.


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