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Occasional Contributor
Occasional Contributor

Optus My Account

I haven't been able to access my PrePaid Wireless Broadband balance sine the 6/7/2018 . I'm told by the Tech Escalation team they are looking into it . Exactly how long is this going to take ?

Exactly how do i check my balance , if i can't ?

I've even been told to call Optus to get the balance , are they serious ?

When am i going to be informed by Optus ,  the relevant persons i've contacted and spoken to , on how the techical issue is progressing ?

Don't forget , if i recharge my balance over 50G - i forfeit any amount over that . 

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Esteemed Contributor
Esteemed Contributor

Re: Optus My Account

If your modem has an internal sms feature built into the administration section you could try sending the word "balance" to 9999.

 

admin-sms.jpg

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