9 days, 15 calls, numerous chats and I still don't have internet setup or even applied to with Optus.
I was just told today I was denied a credit check also even though I was just approved a $10,000 credit card with ANZ. I have lived all over the world, and have honestly never experienced something as ridiculous as this. Their needs to be a better way of getting internet setup in this country.
What is even better, is today I was transferred 5 times in chat, then 4 times on the phone. 7 of the 9 people couldn't find my account, 1 said it was all good and coming, and the one before I said I was approved said I was denied due to a credit check. Does anyone have any idea what is going on at this company?
What is going on is exactly what you have just described, it's total customer service chaos.
It is like a third world country provider, but do despair, because I think that most of them are the same :-(
All I can say is good luck, you will need it, as well as a lot of time on your hands and a colossal amount of patience.
It is seriously a joke. I was in town in the US that had 10,000 people...I could get download speeds of 25mbps, and upload of 5. It literally took an hour to setup (I already had a modem). I called, I paid, I had internet. I found out last week it would take FIFTEEN more days to get it going once it is all approved.
As much as people bash on the US, they do a lot very very right.
I am still in totaly shock that they are this bad.