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2017-09-03 04:36 PM
9 days, 15 calls, numerous chats and I still don't have internet setup or even applied to with Optus.
I was just told today I was denied a credit check also even though I was just approved a $10,000 credit card with ANZ. I have lived all over the world, and have honestly never experienced something as ridiculous as this. Their needs to be a better way of getting internet setup in this country.
What is even better, is today I was transferred 5 times in chat, then 4 times on the phone. 7 of the 9 people couldn't find my account, 1 said it was all good and coming, and the one before I said I was approved said I was denied due to a credit check. Does anyone have any idea what is going on at this company?
2017-09-03 04:45 PM
What is going on is exactly what you have just described, it's total customer service chaos.
It is like a third world country provider, but do despair, because I think that most of them are the same :-(
All I can say is good luck, you will need it, as well as a lot of time on your hands and a colossal amount of patience.
2017-09-03 04:54 PM
It is seriously a joke. I was in town in the US that had 10,000 people...I could get download speeds of 25mbps, and upload of 5. It literally took an hour to setup (I already had a modem). I called, I paid, I had internet. I found out last week it would take FIFTEEN more days to get it going once it is all approved.
As much as people bash on the US, they do a lot very very right.
I am still in totaly shock that they are this bad.
2017-09-04 09:57 PM
Don't insult the third world. I've just spent 3 weeks in regional Sri Lanka and had great internet, then I came home to this mess.
2017-09-04 10:38 AM - edited 2017-09-04 10:39 AM