To be clear, anybody using a Telstra service, either their mobile or landline, to call us
get an error message our number is disconnected.
It’s only Telstra - if you are calling from Vodafone or an Optus line, the call comes through.
Anybody else out there experience this situation? Many thanks!!
@psbelectric, thanks for coming through and letting us know.
I've seen similar issues arise in the past and it's generally down to an issue with porting.
Potentially, the number could be stuck in a limbo-like status between Telstra and Optus.
How long ago did you sign up with Optus? Have you had the same issue since signing up?
Sorry for the delay in replying.
We were with TPG then changed to Optus, so yes from day 1 with porting our home number.
What can we do now? Tech support promise to look into and really I’m tired of trying to explain every new call.
Thanks for your answer....
I'm a little behind myself. Now, what I can do is your forward your details across to our fixed porting support team.
I'll have them run a couple of checks. It sounds like it should be relatively straight forward. Can I get you to send us a private message? I'll need your full name, DOB and number you've brought across from TPG.