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Optus HCF broadband migration to optus NBN

We were due to have our NBN migration done last Friday with technician appointment between 1 and 5 PM.  Instead a Techo arrived at 9.30 AM asking where out Telstra cable was (removed in 1996 as soon as Optus Yes arrived in our area). He claims our overhead HCF cable 200 m in length is not suitable and that we will need either a conduit Telstra cable or new NBN cable installed at NBN's expense.  Is this true?  I was under the distinct impression that NBN could be connected directly to our existing cable.  Now we have to await a civil crew to inspect conduit cabling options?

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Re: Optus HCF broadband migration to optus NBN

This sounds right. The Optus cable is going to be junked in a year or two and is not being used at all by the NBNCo.

 

It sounds like you will need some works to get the Telstra connection sorted. 

 

1) Contact Optus directly and tell them not to disconnect your current cable service (hopefully its still active?) They shouldn't anyway but if they do then they are not legally able to reconnect you again. 

 

2) Fingers crossed the NBNCo team will quickly sort a cable to your house. 400,000 homes are due to fall in the category of 'Too hard for the first time through'. This means they'll come back in a year or two and sort your NBN connection then. 

 

3) Not sure how this works with Optus likely shutting down everyones service in your area in under 3 months anyway. In theory you can be left with only wireless intenet as an option for a while.

 

Note all of this may be very easily sorted over the next few weeks by NBNCo but you should stay on top of what's happening and asking anyone who is organising to do anything how the above three things might be in play?

 

Regards

 

Peter Gillespie

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Re: Optus HCF broadband migration to optus NBN

Thanks Peter.  It would have been nice to hear this info directly from either Optus or NBN when making arrangements for connection - instead of a pleasant experience we have joined the ranks of the ever growing Unhappy NBN migration league.  It appears that NBN has agreed to purchase the Telstra cable in our street and will junk the optus cable some tie in the future,  We have been reminded twice that the cable will be switched off on 1 November 2017 after NBN became available only in August 2017.  Where is the 2 year migration window - four months is one sixth of this timeframe - obviously NBN staff were not good at maths in school. SteveB

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Re: Optus HCF broadband migration to optus NBN

@Bruggsy

 

So where do you stand now? Still waiting for an installation appraisal? NBNCo only recently announced jobs such as yours will usually now be done on a street by street basis. Might take a few months to get around to yours. 

 

FWIW NBNCo has already purchased all of Telstra and Optus cable. As you say the Optus cable will be junked and the Telstra cable slowly converted over. For the next 18 months it will carry bothe legacy Testra data and the new NBNCo data. After that Telstra will stop and the cable will have a final optimisation to again improve performance hopefully.

 

Also the four month deadline is due to Optus, not NBNCo (who are also pretty angry Optus is doing this). Optus is free to stop its cable service whenever it wants and it has decided to migrate customers in quick step (possibly losing a few in the process). They are using this hard sell to get a lot of people to signup to new Optus NBN contracts. The payoff is they can stop paying for their network a year early.

 

Regards

 

Peter Gillespie

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