As we continue to build a network that’s fit for the future, occasionally we have to say goodbye to older technologies and products. To find out more about these changes please refer to the FAQs or contact our dedicated team on 1300 133 643.
If you’ve received communication regarding your Optus DSL closure, as of the 14/02/2020 – you will no longer have access to your service and any Optus email addresses that are attached. If you did not receive communication, you are not affected by these changes.
Keep in mind, there may be an alternative internet service available for your address. You can check availability by entering your details in our address serviceability checker or you can also contact the team on 133 937.
Why is my Optus DSL service being closed?
As we continue to focus on developing new products and changing the way our teams support our customers, we occasionally need to assess what services we offer. As a result of system changes to help our teams deliver exceptional service, we are no longer able to offer some of our DSL services.
We’re committed to managing the closure of your service so that you’re supported in finding an alternate service with Optus if one is available to you. You can find our nbn™ plans here and our Wireless Broadband plans here.
What do I need to do to change to another Broadband Internet service?
If your area is serviceable for another Optus Broadband product, you can stay on the Optus network. You can check whether your premises are serviceable by visiting us online, in store or calling us on 133 937. We recommend you do this before the 11/12/2019 to ensure that you’re not without an internet service.
Alternatively, you can see whether your premises is serviceable for a broadband service with another provider. If you change providers, you will lose your Optus email address.
Can I keep my Optus email address?
If you have another active Broadband service with Optus, you should give us a call on 1300 133 643 to discuss your options for keeping the address. If you intend on transferring to an alternative Optus Broadband product, you can discuss with our Sales team about keeping the same username. Once your new service is active, we may be able to transfer your username to your new service.
What if I don’t need the service or email address anymore?
You don’t need to do anything. If you no longer need your Optus DSL Internet service or the associated email it will be cancelled from the 14/02/2020.
What If I’m not serviceable for any other Optus products?
Unfortunately, we’ll be unable to provide you with a service. You will need to contact an alternate provider.
Just for further clarification, this an impact to Optus Resale DSL services (also known as Optus reach Broadband).