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Igooba
Occasional Contributor
Occasional Contributor

Optus Cable 2mbs last few days?? Can’t stream anything.

Getting around 2mbs speed on cable connection last few days.

rebooted numerous times 

checked speed on lan devices as well as cable 

No changes at all on my end

recently had Optus nbn installers on street have they dislodged something?

 

what can I do? 

I am 2 episodes of GOT behind and Someone must pay!

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Igooba
Occasional Contributor
Occasional Contributor

Re: Optus Cable 2mbs last few days?? Can’t stream anything.

Spoke with Optus and there is congestion in my area and nothing Can be done, no eta. Told to disconnect devices etc. 

 

So Optus oversubscribe my area and avoid capacity upgrades to same costs and I am left with speed 15 times less than I paid for. 

 

Assume me this is due to Optus not wanting to spend money on their network when NBN is coming and running it down. That’s fine but not when I am still paying top $ for the service. 

 

Sounds like the ombudsman needs to look at this and trace together multiple complaints from customers as Optus are not advertising service degradation on their website and trying to make customers believe it is an isolated issue to individual connections. 

 

 

Igooba
Occasional Contributor
Occasional Contributor

Re: Optus Cable 2mbs last few days?? Can’t stream anything.

When I ask to escalate to service desk manager the chat is disconnected. 

 

Do u start a zero again and waste another hour...

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Optus Cable 2mbs last few days?? Can’t stream anything.

Unfortunately all the TIO will do is help you out of your contract if you are on one. I would suggest making a complaint before you go down that path.

 

https://offer.optus.com.au/for-you/support/complaints

 

 

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Benj22
New Contributor
New Contributor

Re: Optus Cable 2mbs last few days?? Can’t stream anything.

I have had the exact same problem! Where are you located?

Igooba
Occasional Contributor
Occasional Contributor

Re: Optus Cable 2mbs last few days?? Can’t stream anything.

I am located in Sydney Gymea. Still 2mbs speed today. 

 

Has still not been resolved bad since last Friday.. something has changed on Optus end.

 

Coincidence that NBN installing in my street right now, expect they bumped something but Optus won’t send a technician just told me I should accept the speed as normal congestion in my area. 

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