Guys .. Customer service of Optus has gone down light years in the last 18months ...
I simply cant find my broadband bills ..
I cant give a feedback on their website - the form is frozen when it opens
I cant change from paper bill to email bill - keeps throwing account number is not in the right format, despite me entering the exact account number that is on the letter they sent out to me
SHAMEFUL SHAMEFUL SHAMEFUL!
So sorry for the late reply and your billing issue @Aaron12345. Were you able to speak to someone in this regards since posting? I can definitely fix your online billing now please PM us here with your email address, phone number / account number, full name and date of birth if you still need assistance.