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New Contributor ColH3
New Contributor

Online account access

I am trying to link my home internet account to my existing profile.

It only has 10 numerals in the account number so it dose not accept it.

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2 Replies
Crowd Champion Davelew
Crowd Champion

Re: Online account access


Have a look at this link, an Optus blog regarding trouble shooting problems with My Account:

Could be something to do with being transferred to their new accounting system. 


I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Moderator Kartika

Re: Online account access

Hi @ColH3, thanks for reaching out to us. We can definitely assist you with linking your internet account with your existing online My Account profile. Can you please PM us → here your login email address, account number, full name and date of birth to proceed.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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