I am trying to link my home internet account to my existing profile.
It only has 10 numerals in the account number so it dose not accept it.
Solved! Solved: Go to Solution.
Have a look at this link, an Optus blog regarding trouble shooting problems with My Account:
Could be something to do with being transferred to their new accounting system.
Hi @ColH3, thanks for reaching out to us. We can definitely assist you with linking your internet account with your existing online My Account profile. Can you please PM us → here your login email address, account number, full name and date of birth to proceed.