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New Contributor ColH3
New Contributor

Online account access

I am trying to link my home internet account to my existing profile.

It only has 10 numerals in the account number so it dose not accept it.

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Crowd Champion Davelew
Crowd Champion

Re: Online account access

Hi

Have a look at this link, an Optus blog regarding trouble shooting problems with My Account:

https://yescrowd.optus.com.au/t5/Blog/Optus-My-Account-Troubleshooting/ba-p/472787

Could be something to do with being transferred to their new accounting system. 

Dave


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Moderator Kartika
Moderator

Re: Online account access

Hi @ColH3, thanks for reaching out to us. We can definitely assist you with linking your internet account with your existing online My Account profile. Can you please PM us → here your login email address, account number, full name and date of birth to proceed.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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