Old biller code and ref

[Angelawgr01]

I have paid my account landline by bpay first time as I a away on holiday and always pay my mobile like this no problems but my landline had a change of ref and biller code I opened an old email just for the biller code please help live chat couldn’t help what a nightmare

[Ray_YC]

Hi angelawgr01,

You've done the right thing by approaching Live Chat for help with this one, it's disappointing to find out they couldn't assist? I'm sure you have better things to do on your holiday.

We don't know or can see your specific account details here, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.