cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
Occasional Contributor
Occasional Contributor

OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

How many customers are having issues logging in to their My Account or their Email.

 

Password or Username failed?

 

Also, are their any customers having problems trying to retain their email address? Unable to log in, password not working?

 

 

https://www.optus.com.au/for-you/support/answer?id=1551&question=have-a-question-about-email

 

Any information about this Optus post???
0 Kudos
Reply
2 Replies
Highlighted
New Contributor
New Contributor

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

10 JULY  2019.

Put  on  NBN in April.

rECEIVED account  today for july and  August for Bundle plus some FETCH (which had  never received a  charge  pre  NBN ) .

However received  an  email  from "Customer.noreply@optus.com.au' which amounst  other  thigs  said

"we are expecting our  first  charge on  our  NBN  service on October for a  $90 plan since you are provided the  6 months free NBN free service.

' It  also  said bills would  be emailed, yet this one today was  posted.

0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

That's strange @Jonodd, did you receive a $2.20 charge for receiving a posted paper bill?

You may need to log into your MyAccount to check paper bills are still switched off.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply