Searching...
Reply
Highlighted

OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

EnoughisEnough

How many customers are having issues logging in to their My Account or their Email.

 

Password or Username failed?

 

Also, are their any customers having problems trying to retain their email address? Unable to log in, password not working?

 

 

https://www.optus.com.au/for-you/support/answer?id=1551&question=have-a-question-about-email

 

Any information about this Optus post???

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

Jonodd

10 JULY  2019.

Put  on  NBN in April.

rECEIVED account  today for july and  August for Bundle plus some FETCH (which had  never received a  charge  pre  NBN ) .

However received  an  email  from "Customer.noreply@optus.com.au' which amounst  other  thigs  said

"we are expecting our  first  charge on  our  NBN  service on October for a  $90 plan since you are provided the  6 months free NBN free service.

' It  also  said bills would  be emailed, yet this one today was  posted.

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

Ray_YC

That's strange @Jonodd, did you receive a $2.20 charge for receiving a posted paper bill?

You may need to log into your MyAccount to check paper bills are still switched off.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
69 Kudos
49 Kudos
40 Kudos
30 Kudos
16 Kudos