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EnoughisEnough
Occasional Contributor
Occasional Contributor

OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

How many customers are having issues logging in to their My Account or their Email.

 

Password or Username failed?

 

Also, are their any customers having problems trying to retain their email address? Unable to log in, password not working?

 

 

https://www.optus.com.au/for-you/support/answer?id=1551&question=have-a-question-about-email

 

Any information about this Optus post???
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Jonodd
New Contributor
New Contributor

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

10 JULY  2019.

Put  on  NBN in April.

rECEIVED account  today for july and  August for Bundle plus some FETCH (which had  never received a  charge  pre  NBN ) .

However received  an  email  from "Customer.noreply@optus.com.au' which amounst  other  thigs  said

"we are expecting our  first  charge on  our  NBN  service on October for a  $90 plan since you are provided the  6 months free NBN free service.

' It  also  said bills would  be emailed, yet this one today was  posted.

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Ray_YC
Online Community Manager
Online Community Manager

Re: OPTUS BILLING SYSTEM UPGRADE CAUSING ERRORS

That's strange @Jonodd, did you receive a $2.20 charge for receiving a posted paper bill?

You may need to log into your MyAccount to check paper bills are still switched off.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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