cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
qf_dolley
Occasional Contributor
Occasional Contributor

Notifications of planned outages

So again for the second month in a row. Optus has planned outages in my area. No courtesy email, call or sms. Optus where is your customer service? 

 

0 Kudos
Reply
3 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Notifications of planned outages

Is there nothing on the network status page below when you tick the outages tab? Not making excuses for Optus but I do wonder how they would go notifying all their customers when the mobile network appears to be in a constant state of upgrade. Fixed services might be a bit different. Even though its of no help to your connection I would still be hitting them up for some form of compensation for the unreliable connection.

 

http://www.optus.com.au/shop/notices/service-chat

0 Kudos
Reply
qf_dolley
Occasional Contributor
Occasional Contributor

Re: Notifications of planned outages

Thanks for your response. The outages for fixed services. yes compensation would be nice. I am not holding my breath. Ha ha 

0 Kudos
Reply
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Notifications of planned outages

I would be straight on to them. 1 month credit for the inconvenience thank you very much. You never know until you ask. Smiley Happy

0 Kudos
Reply
Top Contributors