Not receiving bills by email


Like others here, i am not receiving any bills by email despite having set up online notification and having spoken in store and on the phone with at least two Optus reps. Today I got an overdue notice by email but still no email bill. Optus, WHAT are you doing to address this issue???


Re: Not receiving bills by email


Seems strange, @Babsi. Sorry to hear this has been an ongoing issue for you. Send through a private message with the full name, account number and DOB attached to the service and we'll take a look an ensure everything is set up correctly.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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