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New Contributor
New Contributor

Not receiving bills by email

Like others here, i am not receiving any bills by email despite having set up online notification and having spoken in store and on the phone with at least two Optus reps. Today I got an overdue notice by email but still no email bill. Optus, WHAT are you doing to address this issue???

 

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RetiredModerator
RetiredModerator

Re: Not receiving bills by email

Seems strange, @Babsi. Sorry to hear this has been an ongoing issue for you. Send through a private message with the full name, account number and DOB attached to the service and we'll take a look an ensure everything is set up correctly.


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