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slowadsl
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Not delivering on service - ADSL2+ speeds horribly inadequate

My ADSL2+ speeds are horribly inadequate and i have been paying for ADSL2+ for the last 10-11months and have contacted Optus on multiple occassions regarding this to no reolve.  Am i right to ask for some compensation or early termination without charge for not delivering on service?  It is so frustrating for my family that internet speeds are so inadequate, and i am talking 1-2mbps download speeds and 0.5mnps uploads.  😞 

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: Not delivering on service - ADSL2+ speeds horribly inadequate

It sounds like you are 4.2km from the exchange. I don't know what you will escape to. Sometimes other providers can be better, but you have to check the line length

 

 

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Yeldarb
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Esteemed Contributor

Re: Not delivering on service - ADSL2+ speeds horribly inadequate

If you have a congestion related problem then I would suggest you are well within your rights to cancel without penalty. You could ask for a discount on your bill however I would be weary of doing this unless they gave you a firm eta on a fix of the congestion issue.

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