The BIlling Fees have be prominent in every CIS I've ever seen:
Payment processing fee - If you don’t pay by direct debit (bank account or credit card) or BPay savings, a payment processing fee will apply. For details, go to optus.com.au/payments
What is weird is that the CIS seems to still be stating BPay Savings has no fee but as far as I know its only direct debit that if fee free. @Ray_YC can you perhaps confirm?
This fee has been around for a long time. Its possible your account was lucky enough to be overlooked for a long time too but it seems you're now up for paying it like the rest of us.
It appears the question continues from customers to Optus seeking the reasoning behind the non debit fees. It appears customers have been doing so since 2016.
I was also never charged this fee prior to 2019 when I switched from broadband to an nbn bundle that included the fetch box.
In addition, I am also now charged a paper bill fee.
On another post, Optus advised that customer that you won't be charged for both.
If you are paying the paper invoice fee you will not be charged the non direct debit fee.
Is that correct?
The issue is has been a long time thorn for many customers.
It has been stated (officially) at various times that a customer should only get a single $2.20 fee.
There is nothing in the CIS that states this (both fees are listed separately). However the full contract (Sect 6.4 explicitly states: If you are charged a paper invoice fee, we will not charge you the monthly account processing fee (non-direct debit fee) that may otherwise apply.)
But the the CIS doesn't seem to reflect Optus policy properly. I'll make a separate post asking Optus what is going on.
Heads up @petergdownload
I managed to get some more info on - Incorrect CIS summaries? Or has Optus changed its billing policies
I think you're confusing communism and capitalism.
Communism is where everyone pays equally and this is the system you appear to be proposing. Optus working out the total costs of processing payments and then dividing it between all customers before being hidden in the increased monthly bill. Why should I and many others have to pay more just so you can have your preferred choice of payment?
And how do you rationalise happily paying a credit card surcharge at almost all stores of around 1% btw?
your right we should all pay equally . were all getting the same service ,and optus dont care if your living on a pension or earning 100k per year .its the old rich get richer story all over again . and optus being the only telco that says your bill will be 70 a month but then charge you a sneaky 4.40 a month for paper bills and the ridiculous no direct debit charge . the only ppl ive seen on this post saying the fees are just, have to be part of the optus team . because no sane person would agree that a free service you are not using en tales a fee . jt just doesnt make sense . nowhere do i know of anyone else using the john howard fee . does a bus driver charge you more if you dont use a travel card and youd prefer to pay cash ? no !! i have been with optus for over 20 years and i never agreed when i signed to pay a certain way .so unless this was a fee established in my contract . it doesnt exist . i am a consumer they are giving me a service i pay for . the cost i was quoted was 70 a month .and unless im getting an extra service my bill should not change .i never asked for paper billls ,but i got them anyway . and was charged for them .at least i got a piece of paper for my 2,20 .
if optus want ppl to only pay via direct debit .it should be stated as such at the time of purchase . not when optus feel like throwing it at you .. optus is meant to be fee free , thats the bottom line .
deception is not a good business practice , and being one of the leading telco services . shouldnt need to do that to get customers . the nbn is dodgy anyway .it wasnt what we were told it will be . depending where you live depends how you receive nbn .either direct connection or bouncing off towers 100 miles away .were still using telstra lines not the optic fibre new deal we were led to believe .and some places still cant get nbn . so were paying for a inferior trial idea anyway.it common knowledge australias internet is one of the worst in the world ,were even behind some 3rd world countries . and using 2nd hand lines to run it . its time businesses stop trying to rip ppl off ,and start giving them value for their money .