Dear Honoured contributor
It's the vibe of the thing.
Is it ethical to charge someone for a service, then charge them to pay for the service?
It's a rort. And another sneaky thing tied into this is that Optus force you to accept direct debits taken out on the latest possible due date. The real-life implication of this is that if the payment falls over, you automatically cop a $15 late payment fee - I have no idea why my payment failed when there was so much money in the account and the card details were correct. But my only option was to re-pay and I have no evidence to bring before Optus to explain why. In effect, the onus for evidence is on me, while the information for the failure is in their control. If they at least gave you the option to set up auto payments earlier for those that want to, then there would be no problem. But I'm sure they clean up nicely the way things are set up currently.
And charging you to pay for your service just takes the cake.
"Dear Honoured contributor"
That's an Optus thing (I don't get a choice what names they call me 🐵 )
"Is it ethical to charge someone for a service, then charge them to pay for the service?"
I'd ask you why wouldn't it be? Many businesses sell stuff and then when you're at the register they say that will be 2% more if you want to pay by card? Is that ethical? Processing fees are a real cost the business has to cover and its your personal choice to use (or not use) a payment method with such costs.
I'd ask is it ethical for you and your personal decision to not set up a direct debit to be subsidised be me and others who don't want to use cards or pay the processing fee? Make no mistake, the fee is being charged the only question is whether its hidden/included in the price of the service or if its split out as optional. As it stands you have a choice to pay or not pay. Seems fair?
Can't speak to the lateness of the direct debit date. Usually you get a bill by email a week earlier. If the direct debit fails then its retried a few times over the next few days. I'm not sure at what point the late fee is actually applied. I do know you generally don't need any 'proof' for the occasional payment mishap. As I said above you just contact Optus and they'll pretty much re-credit the $15 (if charged) on the next bill. Seems fair?
PS I do agree the $2.50 fee was way too high but the new ~40c fee is IMO a fair bit to bilk us.
I have 3 mobile phone services with Optus (2 for family). Then I switched to Optus for NBN when I moved house last year. Instead of merging my accounts, I now have multiple accounts, each being gouged with a $2.20 non direct debit fee.
They also started sending me this new NBN account via snail mail and charging me $2.20 a month for that as well.
Luckily, I'm not in contract with any of them so after 20 years, I'll be ditching Optus entirely. This is just a rip off