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If you did have any questions regarding your individual bill, please send us a message via the My Optus App so we can help out from there.
There are circumstances that people are unable to pay direct debit such as the bill isn't always generated on a day when a person gets paid. Some people live week to week and often their money goes out of their account pretty fast leaving them open to bank charges from rejected fund transactions. Do you think someone should be penalised financially just because they are poor or struggling?
Optus aren't very transparent with all these little catch fees, these all should be included in the contract from the start and not hidden in fine print. The whole reason they do it is so they don't have to pay tax on it.