Hi @Rose11, sorry to hear of the issues on Tuesday, I hope you have since come back online?
Any time you have a problem, pop your address into the "outages" tab on our website here → http://yesopt.us/networkstatus. This will let you know of any reported issues in the area.
If nothing shows on the website, your specific connection will need to be investigated. Troubleshooting guides for this can be found here → https://goo.gl/h6PgLH.