cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

No internet

2767
0 Kudos
Reply
1 Reply
Highlighted
Contributor
Contributor

Re: No internet

Hello @marklim33


Sorry to hear that your internet isn't working 😞 


Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area 


 

Remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern.

If restarting your modem didn’t work, go to the next step.


I'd really recommend getting in touch with our team on Messenger so we can take a look. Ask to speak to a human, then leave your full name and the information about the issue in the messenger window


Please note, our Messaging team are currently experiencing delays so it's best to complete some basic troubleshooting before getting in touch with them:

Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged

Try alternate cabling if available, and/or replace damaged cabling


Hope that this of help to you!

0 Kudos
Reply