Sorry to hear that your internet isn't working 😞
Visit Check Network Status > Outages > Fixed Outages to see any known issues with our network in your area
Remove the power cable from the back of your modem for 60 seconds, then plug it back in. After approximately 2 minutes the lights on the modem should settle into a stable pattern.
If restarting your modem didn’t work, go to the next step.
I'd really recommend getting in touch with our team on Messenger so we can take a look. Ask to speak to a human, then leave your full name and the information about the issue in the messenger window
Please note, our Messaging team are currently experiencing delays so it's best to complete some basic troubleshooting before getting in touch with them:
Check wall sockets, power cables and your modem equipment is plugged in, clear from obstructions, and are not damaged
Try alternate cabling if available, and/or replace damaged cabling
Hope that this of help to you!