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New Contributor
New Contributor

No internet for weeks

I have been without internet for weeks and have been in contact but still no resolution!

I have been on the phone for hours with no-one responding.

Yes - I have tried all the simply troubleshooting exercises.

I am not using my parents mobile internet which is impacting on them.

I was told I did not have to pay this months account but still nothing has been resolved.

Can someone please phone me as soon as possible.

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Moderator
Moderator

Re: No internet for weeks

Hi @Kahyla


Our social team can help with an internet loss you'll just need to message them on  Facebook or Twitter. They'll then grab your details and go from there.
 

Messenger is not currently taking any request via desktop, however you can still access messenger via the My Optus App. Once logged in, send your enquiry through and they'll respond to you as soon as possible. 


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New Contributor
New Contributor

Re: No internet for weeks

Your response to this situation is not good enough.  

I have been without internet for months.  This situation is terrible.

This was going on BEFORE COVID-19 

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Online Community Manager
Online Community Manager

Re: No internet for weeks

Hi Kahyla,

I'm afraid we don't have access to customer accounts on this public forum so are unable to assist with this issue here.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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