I have been without internet for weeks and have been in contact but still no resolution!
I have been on the phone for hours with no-one responding.
Yes - I have tried all the simply troubleshooting exercises.
I am not using my parents mobile internet which is impacting on them.
I was told I did not have to pay this months account but still nothing has been resolved.
Can someone please phone me as soon as possible.
Messenger is not currently taking any request via desktop, however you can still access messenger via the My Optus App. Once logged in, send your enquiry through and they'll respond to you as soon as possible.
I'm afraid we don't have access to customer accounts on this public forum so are unable to assist with this issue here.