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No internet, Bayview NSW

Hi we’ve had no internet since Sunday. Online it says no reported outages. I can’t get through to Optus via phone or online messaging. Is anyone else having the same problems? I have to do online learning with my kids so need a stable connection. Thanks
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Re: No internet, Bayview NSW

Hey @ SHELLGY, completely understand where you're coming from - especially during a time like this when they need to complete distance-based learning.

I hope that since posting, everything is back up and running again. 


If you're still experiencing some downtime - have you tried any troubleshooting steps with your modem yet? I'd really recommend taking a look at some of our Troubleshooting Guides to see if it's something that can be fixed with a couple of tweaks.


If you don't have any luck with these steps, please reach out to our team over on Facebook or Twitter so that we can take a look at what's happening with your connection there and try to get you back online! 

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