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New Contributor
New Contributor

No connection!!

Have only just joined with Optus and am still yet to get any connection. Have phoned constantly but still nothing. Received s text this morning to say it was all working but modem still finds nothing. Phoned and get no response, 24 hour chat gets no response. Beyond infuriating!

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RetiredModerator
RetiredModerator

Re: No connection!!

Sorry to hear there are issues with your new connection. We will most likely need our Pre-Activation team to raise a fault ticket and depending on the network you are using, a technician may be required. Do you have a fault reference number from when this was first raised? If so, please send this through and I can follow up. If not, please ring their team directly on 1300739402 when you are at home to have one raised.


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