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New Contributor BobD2017
New Contributor

No caller ID on phone after connection to NBN modem

After connecting to Optus NBN, which requires phone to be connected directly to the modem, there is no caller ID on phone - all calls are from "private number". How can I recover this function? ( phone is Panasonic KX-TG8162ALB)

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Crowd Champion Davelew
Crowd Champion

Re: No caller ID on phone after connection to NBN modem

Hi

 

I had a similar problem and used online chat to sort it out.

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
Moderator Tris
Moderator

Re: No caller ID on phone after connection to NBN modem

Hey @BobD2017, did you get this sorted out? We may need to activate caller ID on our end. As @Davelew mentioned, our Live Chat crew can help out with that Smiley Happy 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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