So I have no broadband internet connection or landline. They've been down since Monday morning (23rd March) ....although it does seem to have reconnected a couple of times (half an hour on Tuesday night, half an hour on wednesday) but that's about it.
I did manage to get through to customer care from my work (ref: 22529885 ) who could not find a fault, and said a technician would investigate. That is the last i heard. Not a peep since.
I'm currently using the prepaid 4G wifi dongle you sent me last time this happened - but working from home that is far from ideal in the current circumstances. I was assured that Optus would cover any excess data on top of this and would not charge me for the downtime, although I wasn't told how to contact you
I need to know if there is anything being done about this issue - call, message or email me - I appreciate things aint easy at the moment but if your going to call it customer care you need to care.
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:
· Desktop users (follow the steps listed under, “How to message us.”
Our main priority right now is to ensure that all of our customers have a working service. They’ll respond back as soon as they can.
OK - I've now switched provider.
I have an NBN connection through Goodtel and while they can cancel my Optus account I do need to contact billing as i was promised credit for the 10 days you were unable to supply any service.
Please give me a contact (email is best as your call centres are not operational) to enable me to sort that out and finalise my account
OK - Cancelled - as above - as at 6th April.
You need to cancel my account, I'm not paying the bill you just sent me for 19th April - 18th May, I'm also not paying an extra $2.20 because i cancelled the direct debit (I cancelled the direct debit because i cancelled my optus service - makes sense eh? Take a hint)
You still owe me (as promised) for the 10 days i was without a service - that would be a third of a month so a third of the monthly fee. That'll be $20.
I appreciate there are Covid issues at the moment but that's not really an excuse is it? This level of customer service is why I cancelled.