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ram2409
New Contributor
New Contributor

No Optus mobile service in Carlingford 2118

Since this morning no service on Optus mobile and Wireless home broadband. Apparently the amaysim (part of Optus) mobile isn't working as well. I am in Carlingford NSW 2118. When checked with customer service centre, there is no outage seen nearby. 

I was wondering how there will no be outages and all 3 of my services with Optus go out of service at the same time. 

Is there anyone in this area (Carlingford NSW 2118) face the same issue? 

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Mr_Windows
Contributor
Contributor

Voice and Data Outage - 2118

Anyone in the area with no voice or data? There might be small 3G or HSDPA but then it goes back to zero signal. The coverage map claims all towers in my area are okay though. 

I'm hoping my phone hasn't been illegally ported out...but that doesn't explain the small slivers of signal I'm getting.

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MondayOne
Occasional Contributor
Occasional Contributor

Re: No service

Yes. Im having issues too. 0 bars. can't call
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MondayOne
Occasional Contributor
Occasional Contributor

Re: Voice and Data Outage - 2118

Me too. 0 bars. can't call
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Ray_YC
Online Community Manager
Online Community Manager

Re: Voice and Data Outage - 2118

Hi ram2409 and Mr_Windows,

There is one tower in the area that has an outage at the moment... near Mobbs Lane / Midson Road so that may be causing the issue.

Please visit our service status page and click on the Outages tab and enter 2118 to view it.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
MondayOne
Occasional Contributor
Occasional Contributor

Re: Voice and Data Outage - 2118

Hi Ray_YC,

Im in Keeler st. There is a tower in Carlingford Village and Carlingfor Court that has no issues. Mobbs ln is already very far but I'm still getting 0 bars.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Voice and Data Outage - 2118

Hi MondayOne,

What troubleshooting have you done? Are you with others who are on the same network who are experiencing the same issue?

Ultimately you'll need to contact Optus directly to report the issue if it can't be resolved with troubleshooting.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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MondayOne
Occasional Contributor
Occasional Contributor

Re: Voice and Data Outage - 2118

I tried restarting my phone a couple of time.
Tried a different phone. Tried Network mode between 3G and 4G.

Can't call support, no network coverage.
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MondayOne
Occasional Contributor
Occasional Contributor

Re: Voice and Data Outage - 2118

Seems to be okay now.
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ram2409
New Contributor
New Contributor

Re: Voice and Data Outage - 2118

My nearest tower is in Felton road as i see. I live in Jenkinds road. But still no service on all 3 devices that i have - optus mobile, optus wireless broadband and amaysim mobile. 

 

 

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