Things like firmware updates tend to be staggered (at least to some extent) to spread the load on the distribution servers, but the delay could also could be for some other reason.
How did you get a "30 day NBN consultant"? I don't have one, or if I do I haven't been told about it.
Yeah, I work in IT so I'm familiar with that...perhaps it got pushed to me overnight.
About 5 minutes after I plugged my new modem in I got a text:
"I?m your NBN Home Connect Champion & will be calling you in 5 mins to talk you through the next steps of your NBN connection."
Sure enough she did. Then after we spoke I got this:
"OPTUSMSG: Hi Justin, Thank you for taking my call. As discussed, I'll be handling your account for the next 30days to ensure that everything is perfect. For queries reply via SMS & I will get back to you as soon as possible or call 1300765393. Regards, EMZ (Your NBN Home Connect Champion)"
I replied to this asking the initial question about why I couldn't change the LAN IP, it was EMZ who said I couldn't. I then went looking in Yes Crowd and found your post.
Clearly they don't have enough champions to go around 😉 .
I could use a champion right now. While thing are working, when the optus tech came he installed a wall socket to send the phone signal to another room so that the existing phone which was on optus FTC cable (via separate wire, not HFC voip via cable modem) could be left where it was. Problem is that when he checked that the redirect work he did so while the old line was still active and the new voip wasn't fully provisioned, and the call can through on fixed line instead of voip. Still trying to figure out how to get that sorted.
Gotta love Optus.
On Wed night I get online and arrange with the operator to send out one of these Sagemcom 5366TN modems. He said a tech will come out today Friday between 1pm- 5pm. Oh ok I say. What about self install? Send it out I will do it. No no all good we will send tech to you Friday. Oh wondewrful, I'm thinking.
Well today, I remain home all afternoon, (stuff work) waiting for this so called tech. Guess what ? no show i get online and was assured a tech is still on the way. This went on for an hour. Anyway no show. At 4;35 pm the operator says, there has been an issue with the tech and I have to re schdule you to Monday afternnon the 14th bn 12pm-5pm. Guess what? Silly me has to take another afternoon off work.
Would one think, as a comminications company that the tech department could have contacted me asdvising they weren't able to come? So silly me here loses wages for the time off, all the operator could do is apolgise assurring me that a tech will be at my place Monday. Bascailly guaranteed me.
All I wanted was this new modem to be sent to me to replace the current piece of trash modem.
I thought it was too good to be true, to think a tech arrives at my door within 36 hours with a new modem and puts in in for me. LOL what was I thinking?
So at this stage there are many words and expletives I want to use, but it doesn't change anything.
Customer service, virtually non existent sadly.
(sigh) So let me see what Monday brings. Stay tuned...