You can try the new router and see if it makes a difference. I still believe something on their end needs to be done also. In my case, they initially sent me a new router, but I persisted that it's not a router issue and someone finally acknowledged there was a provisioning problem and tried to fix it but it did not work so put in a case to get it fixed. However, that turned to a pending order and was pending for days, so I thought I might as well do the most I could on my end to nudge this pending order, so finally I rebooted the modem also put in a new 5366TN router and it worked, if I didn't have the new router I would have reset the old router.
I got this modem and it's nice and all but for some reason all of a sudden none of my devices can pick up the 2.4GHz SSID. They could yesterday but nothing at all today.
The modem is showing 2.4GHz has working but no SSID showing, I can only see the 5GHz one.
I've reset settings, changed channels, power, 801.22g only, pretty much everything but still can't see it.
Faulty unit perhaps?
I did port foward to port 5060 of optus 5366 router. It ring a few times then call cannot come through. It ring a few times again after i made a successful dial out. Again no dial in ringing. I think it is because of firewall.
Optus told me i hv to put optus in front of my netgear router.