I have been having problems with my old Sagemcom F@ST3864V2 with wifi dropouts requiring frequent resetting of the modem.
It's my first time using the chat thingy but I had a better result than I would have phoned and been put on hold for hours.
The rep was great and the result after a couple of questions was this.
Elsdon at 9:13, Jan 6:
May I know how old is the current modem?
Me at 9:14, Jan 6:
I received it in January 2016 when my NBN line was enabled, so three years old.
Elsdon at 9:16, Jan 6:
Thanks for the details,
Then its time to get it replaced,
I'll send out a new modem to you with the latest technology , The modem will be delivered to you in 3-4 business days as per the standard delivery process,and you will not be charged for that as well.☺
Me at 9:17, Jan 6:
Thank you Elsdon for such a prompt solution.
I am very pleased at this result and I am looking forwards to a better modem than the last crippled one
I just recently NBN connected and feel frustrated with locked down features which I need for my business. What I need:
- WOL: seems that the modem firewall blocks UDP port 7 and 9
- Customised DHCP range ratther than the all-so-common: 192.168.0.X. This limits me to set up OpenVPN if I happen to use wifi from friend's with the same IP config to access my OpenVPN server.
So... I took my old deprecated modem Netgear D6300 to the front end connecting to Optus gateway, disable SIP ALG option. LAN from Netgear to WAN port of Saegem modem which serves as wifi, VOIP and faxline only. The rest of my computers are linked to Netgear.
Now.. WOL works like a charm. I learned that we must disable SIP ALG in Netgear so it would not interfere with VOiP and fax otherwise I got cut off in the middle of conversation or hangup itself when I received calls.
I hope this helps others who are not satisfied with limited options in Saegemcom modem
Are you saying the Optus router is runnings in your shed and working fine
but your house is to far away to get reception ???
you can connect your phone to it (is that while you are in the shed
100% mate the routers are way to restricted and being able to do many things is a giant pain in the ass
If you call for help you get same scripted stuff from a tech that’s not really a tech and has no clue on what they are talking about..
I myself just did the same thing bought a third party router to manage my connection and just use the Optus one as a ata adapter for calls that is it