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Ryan1992
Occasional Contributor
Occasional Contributor

Re: New NBN service, DSL flashing, no internet

21/5/28- No call within 24hrs as stated, high time for another phone call 🙂 though I feel like im good friends with everyone in technical support now... every cloud... Anyway, went through the usual aaaannnnnd THEY'RE SENDING SOMEONE OUT!!! WOOOOOO!!! hopefully... lets not get over excited now... 

Additionally, used the WeChat system to discuss not paying the bill, the person on the other line was trying to convince me to pay the bill and that we'd get credited when its all working. I respectfully declined stating that I would only pay an adjusted bill once the issue is fixed. To which we both agreed. 

Still no internet, but at least its not raining...

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Ryan1992
Occasional Contributor
Occasional Contributor

Re: New NBN service, DSL flashing, no internet

22/5/2018- Got a text whilst at work saying the issue is resolved! Horah! 

But maybe not, I'd already booked half a day off work because we were told a tech would come to the house...

Soooooooo on with the WeChat again with the delightful Gary...

Now im at work this time so I cant fault find, however, he checked the connection his end and all should be merrry i was assured... until.. I let the bomb drop and explaind the modem had been unplugged since yesterday... 

After a bit of 'refreshing the system' it then showed to be unplugged, so who knows, will there be a resolution? How will our caped crusaders escape from this one? Stay tuned... until i get home...

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WesBrown
New Contributor
New Contributor

Re: New NBN service, DSL flashing, no internet

Sounds like you are having fun.

 

My internet connection which was working fine for a year and a half, well..... it dropped out around April 4th.  Several Optus visits, several Telstra visits, 2nd modem, hours on the phone to techs.... still not working!

 

 

Ryan1992
Occasional Contributor
Occasional Contributor

Re: New NBN service, DSL flashing, no internet

Its not great WesBrown, luck you've had it for a year and a half... we've never had internet in this house...

 

22/5/18- Part 2 "The Reckoning"

Apologies I just think a part 2 title needs to be somewhat sinister. I got home an hour and a half ago and I've still got no internet, like I suspected, so time to boot up the ol' typing hands. Ive become a fan of the web chat system these past few weeks and I'm afraid ill miss it when I go... sorry... IF I go.

Usual nonsense fault finding bojargen, but I've now given optus a deadline of 2 weeks, then I' moving ISP and I' not paying any cancellation fees. They've finally noted down that the MAC address is incorrect and that the router I' using doesn't match the one on there system.
I tried, somewhat feebly, to ask if they could offer me a mobile hotspot because we've been chewing through phone data for a month now. I may have shocked the person on the other end when they asked "do you have an optus phone?" and i responded gleefully with "haha hell no I' with telstra" but apparently they offer no compensation if your phone provider is different...

 

The fault code has been reopened... again... its just interesting because back home the circus would only be in town for a week...

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ashvd97
Occasional Contributor
Occasional Contributor

Re: New NBN service, DSL flashing, no internet

Hi there, can you please tell me if and how this was resolved!? We are now going through the EXACT same situation almost word for word... scary.

Now a whole weekend without internet and no answers!!
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Ray_YC
Online Community Manager
Online Community Manager

Re: New NBN service, DSL flashing, no internet

Hi ashvd97,


This thread is over 18 months old so there is a chance the users may not see your post.


Have you contacted Optus directly about the issue? If so, do you have a fault ticket number we can try to follow up on?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Ryan1992
Occasional Contributor
Occasional Contributor

Re: New NBN service, DSL flashing, no internet

Yes it was indeed.

NBN people had miswired my house and my neighbors house at the node. Which explains why the over the phone fault finding never worked. On their system it showed us having a different router and when they asked us to power cycle the unit it never went off on their screens.

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Ray_YC
Online Community Manager
Online Community Manager

Re: New NBN service, DSL flashing, no internet

Thanks heaps for returning to Yes Crowd to let us know Ryan1992!

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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