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Occasional Contributor
Occasional Contributor

New Internet Connection

Anybody here knows how long it takes to get connected with optus ADSL2+ (yeaaahh not NBN)?? mine already 3 weeks and they keep saying there is a problem please allow another 24 hours and it already the fifth "please allow 24 hours" one of them even 48 hours. Much appreciate it Guys. I have 3 numbers with optus and they doesn't seems to care about their customer. their live chat are likes robots, only give standard answer with no real solution. if they can't fixed the problem, at least they can give the replacement service, like giving their wireless broadband (with unlimited access) until problem solved. How hard is that??? they seems better choose to loose small customer like us. 

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RetiredModerator
RetiredModerator

Re: New Internet Connection

Hey @tetrasilin - generally speaking it can take 10 days however there's a number of factors involved. Have you been provided with any fault reference numbers we could take a look into?

Apologies for the experience thus far. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: New Internet Connection

Hey Shauna

they didn provide me with anything. Just said faulty happened and needs 24 hours then another 24 then 48 then 24 just like that everytime. Im going to telco ombudsman because they treat me like an idiot. Always say the same thing with no solution.

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RetiredModerator
RetiredModerator

Re: New Internet Connection

Not great to hear! Definitely don't want you feeling this way.

 

So you've had no order numbers or anything like that? 

 

 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: New Internet Connection

25983942A everytime I contact Optue they said they create ticket to back end team and ask me for wait for 24 hours. Yesterday was the 5 or 6th times they ask me to wait

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RetiredModerator
RetiredModerator

Re: New Internet Connection

Ah, so that number is an order number which means something has been submitted. 

 

Can you PM me with your full name and DOB so I can take a look? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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