Netgear DGN2200v4 Modem only mode

[Sello]

We have a Netgear DGN2200v4 device that works on Optus network when operating in Router+modem mode, but when we switch to modem only mode ADSL connection can't be established. Optus is specific that they do not block such operating mode, so does anyone knows what can be the reason for unsuccessful ADSL connection

[Tano]

Hi @Sello, apologies for the delay here.

Just to clarify: you're unable to establish a connection with the router when not using the modem?  The router must be connected to a modem, while the modem would work on its own via a wired connection.

[Sello]

Hi @Tano

I've swaped the modem provided by Optus (Sagemcom) with Netgear DGN2200v4

I need to understand why Netgear DGN2200v4 is not working on "Modem only" mode.

When i spoke to the tech support from Optus, they said it should be working.

They also mentioned that it's not blocked or anything, however i'm assuming they should add the mac address to their whitelist or something.

[AlexRH]

Hey there @Sello, generally speaking, the Netgear router isn't supposed to be utilised on it's own as it's an add-on for your Sagemcom modem. 

If you still need a hand, we can take a look. Please PM me with your username/account number.

[Sello]

Hi @AlexRH, as per Optus, the Netgear modem is in their list of approved equipment 

https://www.optus.com.au/shop/broadband/extras/Approved-Equipment-List

So it should work when I remove Sagemcom modem and configure Netgear modem.

Just a quick background: Netgear modem has two modes, Modem only and Router + Modem.

It only works when i configure it on Router + Modem

I need to configure it on Modem only mode.