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2017-09-12 06:06 PM
I'm trying to set the parental controls on my Netgear Router but all I get is this page saying I need to connect to the Internet......despite the fact that I'm already connected and every other page on the Genie App say that I am.
Any suggestions of advice will be appreciated.
2017-09-13 08:49 AM
Do you have any other routers connected to the same network?
2017-09-13 12:04 PM
No, just the supplied OPTUS CG3000v2 Cable router
2017-09-13 12:12 PM
Seems to be a wide spread issue according to the Netgear support centre and they have no immediate solution. It's stupid!
Many users have reported success by Resetting their modem/router and using the Genie application on another device.
I suppose you can try the same and see how you go..
2017-09-13 12:17 PM
Thanks - I suspected it was an equipment issue.
I've tried a reset and using the Genie on different devices with no luck, but I'll give it another go.