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Occasional Contributor canyoner
Occasional Contributor

Need to update payment details - How? Instructions & webpages don't match.

I've been trying to update my Credit Card details after receiveing a new card from my bank. 
The online help & instructions do not match the actual web pages offered when you try & follow those links.
I refuse to call the monkey centre, where they just follow a never ending cyclic flow chart of responses.

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Online Community Manager
Online Community Manager

Re: Need to update payment details - How? Instructions & webpages don't match.

Do you mean this help page: Set Up, Change or Cancel Direct Debit


Please let us know what doesn't match so this feedback can't be passed on to get them fixed.


This is not something that we can assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.


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