cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor paulp2018
Occasional Contributor

Need someone to follow up on my case

hi Optus

 I am desperately trying to get in touch with someone to assist migration to NBN prior to disconnection. (optus threat letters keep coming in the mail dispute numerous attempts by me to reach you guys)

 

I had a optus guy named Aiden agree he could get started migrating me using my same plan to NBN however he has disappeared from the optus universe and his collegue Kamol also has failed to follow up.

I've tried messaing your team here, no response, calling the optus phone lines no follow up action, now have been trying optus on facebook, kept getting false information supplied and a due named Wes is just going in circles. 

 

I've got the chat history confirming details set agreed by Aidon just need a compentent member of your optus team to reach out and get the process going otherwise will have to land back on the TIO line yet again with optus.

 

Can someone on the optus team get back to me.  Use my account here to figure out my contact details please and please ensure you provide return contact details so I can follow up anyone in your team that bothers to handle this.  (p.s. Optus staff do not respond on optus crowd messaging, this is not compliant to Australian laws on web accessibility and I can't access it from my main devices, use my account contact email and phone only thanks)

 

regards,

Paul

3 Replies
Online Community Manager
Online Community Manager

Re: Need someone to follow up on my case

 Hi @paulp2018, send us a private message with your details and we'll follow up with as soon as we can.

 

There are only two active moderators on the forum. There's a chance you may have messaged once of our retired moderators.

 

Please include the following information in your message back

 

- Your full name

- Date of birth

- Account number 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor paulp2018
Occasional Contributor

Re: Need someone to follow up on my case

Hi Dan

 Sent you a few messages. No response. 

Paul

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Need someone to follow up on my case

Hi Paul,


As per Dan's message in his footer, he is not currently with the Yes Crowd team. Apologies for the inconvenience.


This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors